Privacy Policy

Application

This Privacy Policy applies to all of the services offered by BRANDWEERINFORMATIECENTRUM VOOR GEVAARLIJKE STOFFEN VZW with registered office at Technische Schoolstraat 43A, 2440 GEEL and with company number BE0423.885.446, hereinafter referred to as "BIG".

We respect the privacy of all our customers and users and ensure that the personal information you provide us with is treated confidentially.

Which data do we collect?

Customer contacts: We only collect data provided to us in the context of our services. This mainly concerns general identification and communication data of the employees and contact persons of our customers and business relations.

Website: We only collect the identification and communication data that you decide to give us in the context of the purchases and actions you make on our website.

Newsletter: We only collect the identification and communication data that you decide to give us when you subscribe to the newsletter.

Telephone recordings: In the context of quality controls, telephone conversations may be recorded. You will be informed of this in advance so that you can make an informed decision whether or not to make the telephone call.

Use of collected data

Your personal data is only used to carry out our services. The data is stored on well-secured servers and can only be accessed by persons who need to do so. We will not combine this data with other personal data in our possession. We will also not sell or use this data for purposes other than those that enable our operational services. Your data will not be kept any longer than is necessary for the performance of our services and for our accounting and other legal obligations.

Telephone recordings for quality purposes are kept for a period of 5 years.

You will only receive our newsletter if you actively subscribe to our mailing list. At the bottom of each mailing you will find the option to modify your data or to unsubscribe from our newsletter.

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

Your data will not be used outside Europe unless it is necessary for the performance of our services.

Communication

We may store any e-mails or other messages you send to us. We sometimes ask you to provide us with personal data which are relevant to the specific service. This enables us to process your requests and to reply to your questions.

Third parties

We share your personal data with third parties only when necessary for the performance of our services, and never for marketing purposes.

If necessary for the performance of our services, your personal data will be shared internally. Our employees are under obligation to respect the confidentiality of your data.

Changes

The current Privacy Policy has been drawn up and is based on the current services provided by BIG. Any adjustments and/or modifications in services may result in changes to this Privacy Policy. It is therefore advisable to consult this Privacy Policy regularly.

Access to and amendment of personal data

We offer you the option of viewing, changing or -if you have good reason to do so- deleting any personal information provided to us. Users of online services can look up this data themselves via their account. You can also contact our customer service department at any time. If you choose to delete your data, only the data that we need because of a legitimate interest or a legal obligation will be retained.

Links to other website and third parties

Please be aware that BIG is not responsible for the Privacy Policies of third parties. In case of links to third-party websites or exchange of data in the context of the performance of our services, you should verify the Privacy Policy of these third parties.

Cookies

We use cookies on our website and tools/apps. A cookie is a simple small file that is sent and stored by your browser on your computer. The information stored in it can be sent back to our servers the next time you visit us. In this way, we can improve the user-friendliness, which will make it more pleasant for you to use our services.

Please consult our cookie policy to find out which cookies we store and the policy we follow.

Questions and feedback

We regularly check our compliance with the current Privacy Policy. If you have any questions or comments about this policy, please do not hesitate to contact our customer service team at +32 (0)14 58 45 47 or info@big.be.

Complaints about how we treat your personal data can be directed to the Privacy Commission at www.privacycommission.be.